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Designers and Drafters: What Keeps You Up at Night?

Welcome to Line//Shape//Space, a blog dedicated to the success of independent and small-business designers and drafters. Whether you’re an architect, interior designer, landscape architect, HVAC or...

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5 Tips for Hunting Down New Clients

Whether you’re a civil engineer designing a water-treatment plant, interior designer outfitting a modern loft space, or plumber battling with exploding pipes, one thing is certain: You are in the...

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Project Management: 7 Best Practices of Well-Timed Production

Congratulations. You’ve been working hard to create the sort of relationships that bring long-lasting clients to your business. Now your many labors are bearing fruit—lots of fruit, and that means that...

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Keep Calm, Move On: 5 Steps for Handling “Difficult” Clients

Whether you are a freelancer or the head of a small organization, you have clients. If you are a people person and have good relationships with your clients, then the client-vendor relationship can be...

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Happy Clients: 5 Listening Tips for Better Conflict-Resolution Management

In my previous article, I quickly touched on five tried-and-true methods for dealing with “difficult” clients. Sometimes a brief list of steps can come in handy when you are in a pinch. However, the...

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It’s Just Business: 5 Tips to Solve Client Issues

When a client becomes angry, it can become a difficult situation for everyone involved. The client has expectations that, for whatever reason, they feel have not been met. This can—and often does—lead...

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Clients for Life: 6 Tips to Generate Leads and Build New Business

As a 30-year veteran in the management-consulting industry, Rapidan Strategies’ John Beveridge has worked for huge multinationals and small regional businesses. His Fairfax, Va.–based firm offers...

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It’s Not You, It’s Me: 5 Methods to Recognize and Resolve Problems With Clients

“It’s not you, it’s me” are words you’ve heard a thousand times in a hundred different romantic comedies. Of course in real life, you know that “It’s not you, it’s me” really means “It’s you.” But in...

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Client Solutions: 5 Steps to Get to the Heart of the Matter

“Be part of the solution, not part of the problem”: It’s advice so old and commonplace that surely it must have originated in some ancient fortune cookie. At some point and time, we’ve all been told...

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Keep ’Em Coming Back: 5 Tips for Building Customer Loyalty

Client relationship management is essential to small-business success. Running a small business doesn’t begin and end with making one sale, which is why owners have to learn how to keep customers...

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You’re Fired! 5 Tips to End a Client Relationship

Abraham Lincoln was once quoted as saying, “Folks are usually about as happy as they make their minds up to be.” Anyone who has been in business can probably attest to that. There are a number of ways...

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3 Things to Do for 5 Minutes a Day to Build a Pipeline of Work

Staying on top of small-business trends, marketing, and maintaining strong client relationships are the cornerstones of business success. With little time to spare and a constantly busy schedule,...

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Getting Clients, Colleagues, and Management to Adopt BIM Technology

If you’re reading this, chances are you’re already convinced of the benefits that BIM can bring to your workflow and your business. But you don’t work in a vacuum—you have clients and consultants,...

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4 Conversations Architects Must Have with Clients Before Starting a Green...

When you look at the world of the future, are you thinking more along the lines of the desolate landscape of the film WALL-E or a lush existence as portrayed on the moon Pandora in the movie Avatar?...

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